Shipping policy
Last updated: 31 October 2026
Shipping and fulfilment
Orders placed on www.abart.com for delivery to the United States and eligible European destinations are dispatched from our partner warehouses in the United States and Europe. The dispatch location is determined by item availability and the delivery address. If a different shipping arrangement is required, we will let you know about any change to the delivery timeframe before dispatch.
Order processing
Please allow 1–3 business days to process and dispatch your order. Processing time is separate from the delivery times below. Business days are Monday to Friday, excluding public holidays applicable to the fulfilment location and destination.
Delivery times after dispatch
The following standard delivery timeframes are counted from dispatch, not from the date you place your order:
- United States: 2–4 business days.
- Germany: 2–3 business days.
- France, Italy, Spain and the Netherlands: 5–7 business days.
- Other European destinations: 7–14 business days, where delivery is available.
- Other destinations outside Europe and the United States: 6–12 business days, where delivery is available.
Delivery availability is confirmed at checkout for your address and the items ordered. Transit times may be affected by local holidays, peak periods, carrier disruption or customs clearance. If your parcel is delayed beyond the stated timeframe, please contact info@abart.com with your order number so that we can investigate.
Shipping charges
Eligible shipments from our partner warehouses in the United States and Germany currently qualify for free standard shipping. For other fulfilment routes, free standard shipping is available for orders of €70 or more; the standard charge for orders below €70 is €8. These reference amounts are in EUR. The available shipping options, applicable free-shipping eligibility and any local-currency charges are displayed at checkout before payment.
Taxes and customs
Applicable taxes collected by us are shown at checkout. Import duties, local taxes or customs clearance fees may apply to cross-border shipments, depending on the dispatch location and destination. Where applicable and not collected at checkout, these import charges are payable by the recipient. Please contact us before ordering if you need clarification about your destination.
Tracking and delivery details
Once your order has been dispatched, we will provide the available tracking information. Tracking updates may take time to appear after the parcel is handed over. If your order is sent in separate parcels, each parcel may have its own tracking information and delivery date.
Please check your shipping address and contact details before placing the order. Contact us promptly if a correction is needed; changes or redirection may no longer be possible once fulfilment has started. If a parcel is returned because of an incorrect address or is not collected within the carrier's stated holding period, please contact us to arrange the next steps. We will explain any applicable redelivery or return costs before arranging a further shipment.
Missing, damaged or incorrectly delivered parcels
If your parcel is missing, arrives damaged, contains the wrong item, or is marked as delivered but cannot be found, please contact info@abart.com as soon as possible with your order number and, where relevant, photos of the parcel and item. We will investigate with the fulfilment provider or carrier and help resolve the issue.
Returns and customer service
Your purchase is from a.b.art. Please contact us at info@abart.com for delivery support or to request a return. Please obtain our return instructions before sending any item to a fulfilment centre. See our Refund Policy for return conditions.
Nothing in this shipping policy limits your statutory consumer rights.